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At MagnoliaSEO, we are dedicated to ensuring that our digital marketing services are accessible to everyone, including individuals with disabilities. As we continue to improve our website, we strive to meet the diverse needs of our clients and visitors.

ACCESSIBILITY STATEMENT

This statement was last updated on [insert date]. We at MagnoliaSEO are committed to making our website accessible to all users, including those with disabilities.

What web accessibility means

Web accessibility ensures that all users, including those with disabilities, can navigate our site effortlessly. Our goal is to provide a seamless experience for everyone who visits our online platform.

Accessibility features on this site

Our website is designed in accordance with WCAG 2.1 guidelines, achieving at least AA compliance. We have implemented various features to enhance accessibility, such as:



    Using accessibility testing tools to identify and rectify potential issues


    Setting the default language of our site


    Organizing content in a logical sequence


    Creating clear heading structures across all pages


    Including alternative text for all images


    Ensuring color contrast meets accessibility standards


    Minimizing motion effects on the site


    Making all videos and audio files accessible

In some instances, we may declare partial compliance due to third-party content.

Certain pages may contain content from third-party sources, which may not fully meet accessibility standards. We acknowledge partial compliance for these specific pages.

Accessibility arrangements in our organization

MagnoliaSEO is committed to providing an accessible environment in our physical locations, ensuring that all clients can access our services without barriers. This includes accessible parking, entrances, and facilities.

Contact for accessibility concerns

If you encounter any accessibility issues on our site or require assistance, please reach out to our accessibility coordinator:

[Name of the coordinator]


[Telephone number]


[Email address]


[Additional contact information if needed]

 

 

 

 

Fees & Billing

All services are billed weekly in advance on a month-to-month basis unless otherwise agreed in writing.

Invoices must be paid by the due date specified on the invoice.

GST applies to all fees where applicable.

Late, failed, or missed payments may result in suspension of services, removal of campaigns, revocation of access, delayed deliverables, or additional recovery fees.

We reserve the right to continue billing until cancellation requirements are satisfied.

Non-Refundable Fees

All setup fees, onboarding fees, implementation fees, strategy fees, consultation fees, creative fees, and related costs are strictly non-refundable once work has commenced.

This includes, but is not limited to:

  1. Campaign setup;

  2. Tracking implementation;

  3. Research and strategy work;

  4. Creative production;

  5. Landing page creation;

  6. CRM and automation setup;

  7. Account configuration; and

  8. Consulting time.

No refunds will be provided for change of mind, delayed launches, business closure, reduced ad spend, dissatisfaction where services have been performed, or partially used billing periods.

Advertising Spend & Third-Party Costs

Advertising spend, media budgets, domains, hosting, software subscriptions, tracking tools, CRM fees, and third-party platform costs are separate from our management fees unless expressly stated otherwise.

You are solely responsible for these costs.

We are not responsible for outages, suspensions, policy changes, pricing changes, restrictions, or decisions made by third-party providers including Google, Meta, TikTok, hosting providers, CRMs, or software vendors.

Landing Pages, Hosting & Digital Assets

Unless otherwise agreed in writing, all landing pages, funnels, automation systems, tracking systems, and related digital assets created by us remain hosted on our infrastructure, servers, domains, or software environments.

Transfer of assets may incur a transfer fee determined by us.

Until all outstanding invoices and transfer fees are paid in full:

  1. No ownership rights transfer to you;

  2. Access may be restricted or revoked; and

  3. We retain administrative control over systems created by us.

Pausing Services

Clients must provide a minimum of fourteen (14) days written notice to pause services.

Services may only be paused for a maximum of four (4) consecutive weeks unless otherwise approved by us in writing.

Billing may continue during paused periods where hosting, support, reporting, retained resources, management, or active systems remain in place.

Cancellation

A minimum of four (4) weeks written notice is required to cancel services.

You agree to pay all fees due during the cancellation notice period.

Outstanding invoices become immediately payable upon cancellation.

If payment is not received, we reserve the right to:

  1. Suspend services;

  2. Remove campaigns or hosted assets;

  3. Revoke access;

  4. Engage debt collection services; and/or

  5. Commence legal proceedings.

You agree to pay all recovery costs, collection fees, legal fees, and associated expenses incurred by us.

Client Responsibilities

You agree to provide all necessary access, approvals, materials, information, and permissions required for us to perform the services.

Client delays, lack of communication, delayed approvals, or failure to provide required materials do not pause billing obligations.

You are responsible for ensuring that your business activities, advertising claims, products, services, and content comply with applicable laws and regulations.

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